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How gscatter Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

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gscatter How gscatter Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how we handle your information, or you want to exercise any of your data rights, our team is available through multiple channels. We aim to acknowledge every privacy-related request within one working day and resolve straightforward queries quickly.

Live Chat Open the chat widget from any page on your mobile or desktop browser. Ask about data access, correction or deletion requests and the team will walk you through the steps required to verify your identity before processing.
Email Support Send your privacy query to our support email. Include your registered account name and a brief description of what you need — whether that is a data export, correction of personal details, or full account deletion under applicable rules.
Account Settings Log into your account and head to the profile section. From there you can update your contact details, change your linked bKash or Nagad number, and review which devices currently have active sessions on your account.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply layered security measures to keep your personal and financial data safe. From the moment you create your account through every Rocket or bKash transaction, encryption and access controls work together. Here is how each area operates across your account lifecycle.

Encryption Standards

All data transmitted between your device and our servers travels over encrypted connections. Payment details for bKash, Nagad and Rocket transactions are encrypted at rest, meaning even internal systems access only tokenised references rather than raw wallet numbers.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. You can clear these from your browser at any time.

Account Security

Your account is protected by your password and an OTP sent to your registered mobile number during sensitive actions like withdrawal requests or password changes. If you notice unfamiliar activity, contact support immediately to freeze access.

Data Retention Period

We keep your personal data for as long as your account remains active plus the retention period required by applicable financial regulations. Once you request deletion and the mandatory holding window closes, we permanently remove your records from our systems.

Third-Party Disclosure

We share data only with payment processors handling your bKash, Nagad or Rocket transfers and with regulatory bodies where legally required. We never sell your information. Any third-party processor is bound by data protection agreements before they receive access.

Your Rights and Requests

You have the right to access, correct or delete the personal information we hold about you. Submit a request through live chat or email, verify your identity with an OTP, and we process it within the timeframe set by applicable…

Common Questions About Your Data at gscatter

We get regular questions from account holders about exactly what we store and how they can control it. Below are the queries our support team handles most often, answered in plain language so you know where you stand.

We collect your full name, mobile number, email address, date of birth and the device identifiers of the phone or computer you use to register. If you deposit through bKash or Nagad, we also store the wallet number linked to that transaction.

Your registered mobile number serves two purposes. It is used for OTP verification during login and withdrawal requests, and it is how our support team contacts you if there is unusual activity on your account that needs your attention.

No. We do not sell, rent or provide your personal information to any advertising network or marketing company. Data sharing is limited strictly to payment processors and regulatory bodies where legally required by the jurisdiction we operate under.

Log into your account and open the profile section to view your stored details. For a full data export including transaction history and session logs, contact our support team through live chat or email and verify your identity with an OTP.

Yes. Contact support and request full account deletion. After identity verification, we close your account and begin the deletion process. Certain transaction records may be retained for the period required by financial regulations before final removal.

Your mobile wallet number is encrypted at rest and tokenised internally. Our systems reference a token rather than the raw number for processing. The actual wallet details are accessible only to the encrypted payment processing layer during active transactions.

Your account and data remain stored securely for as long as the account exists. We do not automatically delete inactive accounts. If you want your data removed after a period of inactivity, you need to submit a deletion request through our support channels.

No. We use first-party session cookies to maintain your login and preference cookies for display settings. We do not deploy third-party tracking cookies that follow your browsing activity on other websites or platforms outside our domain.

Open your account settings from the profile menu. You can change your email, mobile number and linked bKash, Nagad or Rocket wallet directly. Changes to your primary mobile number require OTP verification on both the old and new number for security.

Reach our support team immediately through live chat for the fastest response. They will freeze your account access, reset your credentials and investigate any unauthorised activity. You can also email support with your account name and a description of what you noticed.